Player support
Answers to common questions, and a direct line to us for everything else.
Email us
Tell us which game it is about. We reply within two working days.
I bought something and it did not arrive
Open the game's settings and tap Restore purchases. If it still has not arrived, email us with the game's name, the date of the purchase and the order number from your Google Play or App Store receipt.
How do I get a refund?
Refunds are handled by the store you paid. On Android, go to Google Play's refund page. On iPhone, go to reportaproblem.apple.com.
I moved to a new phone
Install the game with the same Google or Apple account you used before, then tap Restore purchases in the game's settings to get back what you bought.
Can I stop seeing personalised ads?
Yes. On Android, open Settings, then Google, then Ads. On iPhone, open Settings, then Privacy and Security, then Tracking. See our privacy policy for more.
How do I turn off reminders?
Open your phone's settings, find the game under Notifications and switch them off. You can switch them back on at any time.
I found a bug
Email us with the game's name, your phone model and what happened just before the problem. A screenshot helps a lot.